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Frequently Asked Questions
No, unfortunately we cannot mobilize our vehicles or our guides without a firm reservation. However, we work with reservations of 50% in advance through a payment link. This way you can pay the difference in cash the day you get the service.
The minimum time we require to schedule a service is 12 hours. In that time we will be able to schedule a driver and prepare a vehicle for you in most cases. However, we are subject to the availability of the moment, so we suggest booking at least 24 hours in advance for your service.
We are a company that provides pre-scheduled services. This way we minimize the risk of errors in our operation. Our punctuality and reliability is our calling card and we do not dare to play with it.
There is nothing to worry about. We permanently monitor your flight and in the event of cancellations or delays, we will arrange for your guide to modify the schedule and come and pick you up.
Our lead time is the longest in the industry. Read more:
On domestic flights we wait up to 60 minutes from the time your flight lands. Normally you will depart in 30 minutes.
On international flights we wait up to 120 minutes from the time your flight lands. Normally you will depart in 60 minutes.
If you take more than two hours to leave, you will have to pay us an additional $50 USD for extra waiting time.
We understand that the delay in most cases is not your fault, but please understand that it is not our fault either.
We do not give no show and leave the passenger behind, therefore this is a mandatory fee to be paid in case this happens.
It is important to clarify that our guide will be in contact with you from the day before. This way you will have the peace of mind and certainty that a person will be attentive to your needs at all times.
No, we work under the curbside mode, that is: you leave from any gate and we will pick you up there in a few minutes. We have found this to be the best and fastest way to pick up passengers at the Miami airport. Remember that Miami airport offers free WIFI and our guide will be in contact with you at all times.
With this tour company we were allowed to customize our own tour of the city. This way we were not forced to visit places we already knew and the driver was well informed of their history and culture, and he was very attentive.
It is not very common to choose this type of tour, but we were 2 families and we wanted to be together and the mini van was perfectly comfortable for all of us. The driver was very professional and friendly.
Excellent service, very flexible in their schedules, we could choose the places we wanted to visit and the driver spoke fluent English and of course, Spanish.
Very good service, even custody of our luggage while we visited the sites we chose.
Nice service
They picked us up very punctual at the agreed place, we visited the places we wanted to know and then they returned us to the hotel. the service was impeccable. We were very satisfied with the service.
