Yes, you can book from any country. We accept international payments and offer support via WhatsApp and email for customers abroad.

No. We work exclusively under previous reservation. We require at least 4 hours in advance, and same day availability is not guaranteed.

Yes, we request a 50% retainer for services less than $$199, and a 30% for services greater than $$200.

No. We do not mobilize vehicles without a confirmed reservation. A down payment of at least 50% is required via secure payment link or transfer via Zelle. The balance can be paid in cash on the day of service.

We also offer pick-ups from hotels, ports, train stations, restaurants and private addresses.

We work with XL SUVs for small groups, 12 and 14 passenger vans, and 40 to 54 passenger buses for events and large groups.

Yes! We offer transportation for weddings, congresses, VIP events and more. Request a personalized quote.

Some vehicles have Wi-Fi and USB ports. Let us know if this is very important for your trip and we will match you with the right vehicle.

No. All our services are private, exclusive for you or your group. We do not share vehicles with other passengers.

Don't worry. We monitor your flight in real time and adjust the pick-up time at no additional cost.

Let us know as soon as possible. We will update your reservation and continue to track your new flight details.

We will pick you up directly at the door you are leaving from. Just send us the door number and the driver will be there in a few minutes. This system is faster and more efficient. The airport offers free Wi-Fi, and your driver will be in contact with you at all times. If you prefer a meet and greet with a sign in your name, we can do that for an additional charge of $20.

The day before the service we will send you a message with the driver's name, vehicle model and license plate number, along with curbside pick-up instructions.

Don't worry, we will contact you as soon as your flight lands. We will contact you as soon as your flight lands. If we do not receive a response within a reasonable time, we will default to the international arrivals area. Wait there if we have not been able to reach you. We have been in contact since the day before, and we never leave a passenger behind.

Domestic flights: up to 1 hour after landing
International flights: up to 2 hours after landing
Hotel pick-up: 15 minutes complimentary
Port pick-up: up to 1 hour from the previously agreed time.

This is rare, as we offer up to 2 hours of free waiting time from landing. However, if the wait exceeds that time, we may declare a no show. In that case, we suggest that you request additional waiting time from the driver; a charge of $30 USD will apply for each extra 30 minutes, payable directly to the driver in cash.

Yes, our drivers provide basic assistance in loading and unloading your luggage.

By default we include standard luggage (1 large suitcase + 1 carry-on per person). If you are traveling with large items (extra suitcases, instruments, wheelchairs, strollers, etc.), please inform us in advance to assign the appropriate vehicle. Additional charges may apply.

Yes, as long as it is a small pet traveling inside a closed kennel or transport bag. You must inform us in advance.

Yes, we include a seat for children under 5 years old at no additional cost. A second seat can be requested for $15 USD, upon reservation.

No food is allowed. Only water in bottles with secure caps is allowed, in order to maintain cleanliness for all passengers.

Unscheduled stops are not included, but a short stop nearby may be arranged in advance. In that case, an additional charge may apply depending on the time required.

Yes, as long as we are notified at least 24 hours in advance and there is availability in the new schedule.

No. The price you are informed is the final value. The only thing not included is the driver's gratuity, which is optional but highly valued.